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Being an airline employee allows me to see all kinds of crazy things. At the customer service desk the other day I saw a man who proved my point about not having connecting times too close together.

He missed his connecting flight and was trying to see what his options were and unfortunately, he had none except a much later flight. It was around 9am and the next flight he could take was around 4pm. When the agent told him he wouldn’t be able to fly out until 4pm he had a mini-breakdown. I’m going to try and convey in print what I saw but really, I wish I could have recorded what he was doing.

“I’m sorry sir, you will have to wait until the 4pm flight.”

 The man, (who is about 6 foot 4, 260 pounds with gray hair and a very pink face) steps away from the counter, turns around and starts pacing back and forth. He runs his fingers through his hair and starts saying, “Oh my God! Oh my God! You can’t be serious!” as he is gasping between words. “There has got to be a different way! Can’t I connect somewhere?” he asks as he throws his briefcase on the ground, barely holding back tears.


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The agent tells him there really aren’t any other options and then he starts pacing back and forth again, his face turns bright red and it sounds like he is about to really start crying because his voice is getting choked up.

I’m waiting to see what the issue is, I’m thinking he has someone that is on life support or he is about to be late for a funeral because really, what could be so important that would make a grown man cry at the customer service desk?

Well, what do you think? Do you think he had some emergency? Nope. Not at all. He just didn’t want to be in the airport for several hours.  Really dude? Is it ever that serious?

What do you think? Have you seen someone have a tantrum at the airport? 


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Some people travel. Roni IS travel. For over 20 years she has been traveling the world and now shares her unique insight with her worldwide audience on her blog, Whether you have never gotten on a plane or are a seasoned traveler, the expertise and insider knowledge she shares on her blog will help you make your travels an adventure. No where else can you find the uniquely helpful ins and out given to you by someone who has lived overseas for 4 years, speaks fluent English, French and Spanish, and works for a major airline. And guess what? She’s also a licensed elementary teacher and has an MBA.


    • He may have. When he stopped having his hissy fit he calmly asked, “Can I get a guest pass for the lounge?” Um yeah, that’s what we want someone who throws a temper tantrum in the first class lounge.


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